Customer service can improve dramatically when front-line staff and managers make just incremental changes to service delivery. Taken together, these changes can create immense added value for customers and a great service reputation for that business or organization.
Our QTS staff is always listening for effective ways to improve customer service – tips and stories that our clients share with us, or that we observe and experience ourselves. And, in turn, we relate these in our training and consulting work. It’s a circular learning process in which everyone wins!
We want to provide a forum for sharing service tips and stories right here on the QTS Performance Solutions website. Let’s share the wealth! A tip or story read here might translate into better service in your own organization.
QTS will periodically post new service tips and service stories to the site. Some will come from us; the rest will come from you.
Just contact us with your submissions. In case we need to contact you with questions or clarifications, please include your:
- name
- phone number
- e-mail address
- statement allowing us to share the story on the QTS web site
- Limit yourself to customer service tips you’ve personally used or witnessed. (“I’ve tried this and it really works” OR “The other day a front line service person did ____ and it really impressed me”) Reality is more powerful than fiction!
- Limit yourself to customer service stories recounting service experiences you’ve directly experienced or observed. (“You won’t believe what happened to me the last time I went into my favorite store. “) Or ones that you were told directly by someone else who personally had that experience. (“A co-worker of mine just told me about an incident yesterday that really made a positive impression.”) In other words, avoid 2nd and 3rd hand stories and potential “urban legends” about service!
- Do not use material from published sources. We have a thing about copyright infringement!
- Please limit stories to 500 words or less. If it’s longer, we won’t automatically reject it, but we may edit it down.
Thank you in advance for sharing your service tips and stories with QTS and our site visitors!
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