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Service StoriesService Story #1 - "A Taxi Ride from the Airport"
Even a taxi ride from the airport – one of life’s most ordinary service experiences – can be made extraordinary when the driver goes out of his way to “personalize” the experience.

the whole story . . .

Service Story #2 – “Your Order Isn’t Ready”
Turning around a customer when a company has “screwed up” can be a challenge for any service provider. But your efforts are worth it. When “screw ups” are handled well, customers remain loyal.

the whole story . . .

To share your own service stories, first view our suggestions for submission and then send them in!

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QTS Performance Solutions . 6980 Sterling Road . Harrisburg, PA 17112-8909

717-652-6013
info@qtsperformancesolution.com

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