 |
|||
 |
 |
 |
 |
 |
|||
 |
|||
|
 |
|||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
|
|
|
|
|
||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
 |
|
|||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
|
|
|
|
|
||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
|
|
|
If you’re not impressing customers, work with QTS to provide front-line service training for your staff that will:
Three reasons to use QTS service training Reason #1 : At QTS, we know that customers want to deal with service staff that can think on their feet and use good judgment to make service decisions. Our training lives out that philosophy. We don’t provide scripts or “canned” phrases. Instead, we provide guidelines for great service that people can apply in their own way and in different situations. Reason #2 : QTS will customize the content of your service training to fit the requirements of your organization, your customer base, and your expectations for front-line staff. We’ll ask you lots of questions and work hard to understand your requirements before creating a training plan. Reason #3 : QTS has years of experience training service staff in a wide variety of service businesses. Some examples of QTS training for front-line staff . . .
Training delivery options Typically, a QTS facilitator will deliver front-line training at your site. And if a large number of staff must be trained in a short period of time, we can use our affiliated consultants to meet aggressive training schedules. In other instances, clients want to use their own training staff (or managers) to deliver the on-site training. QTS has years of experience creating Instructor Guides and providing Train-the-Trainersessions for experienced trainers, as well as non-trainers. Training can be formatted in time blocks that fit your organization’s staffing constraints and customer demands. Full days, half-days, and even shorter time blocks have all been arranged for past clients. QTS will work with you to balance training needs with the “realities” of staffing a service business. What if staff training is NOT the answer? Service quality depends on a host of variables that front-line training cannot “fix”. Things like . . .
. . . just to name a few. At QTS, when we discover it’s not the front line staff that needs attention, we’ll tell you. Then we’ll help you figure out a more comprehensive strategy for addressing the service issues you’re facing. Take a look at these other QTS services: |
|
|
|
Dennis Stufft, President, Prelude Services Inc. "QTS is particularly adept at delivering useable skills to the front lines – customer service – right where it really happens. Training is done in a uniquely simple and straightforward manner. No “consultant talk” here. Just down to earth delivery – beyond client expectations." Roger North, President, North and Schanz Consulting Group
|
|
||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
|
|
|||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
|