QTS Performance Solutions - 360 SQLS Feedback for Leaders

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		360° SQLS Feedback for Leaders

“How am I doing?” It’s a question every responsible service industry leader wants to answer, and a 360º feedback tool is one of the best ways to find out.

QTS offers this valuable feedback through a time-tested survey: the Service Quality Leadership Survey™ (SQLS)

360 SQLS Feedback for Leaders Like all 360’s , SQLS measures perceptions held by the peers, boss and direct reports of the identifiedleader.But unlike most 360’s, SQLS is targeted specifically at leaders in the service environment.

SQLS gathers feedback about leader performance on 21 different scales in these key areas:

Levels of trust and respect in work group
Information sharing
Accountability
Creating value for customers
Role and authority limits
Listening practices (to staff and customers)

Support Provided by QTS
QTS coordinates the entire assessment process. Since SQLS is done completely on-line, QTS arranges for invitation letters and surveys to be sent to all respondents via e-mail.

After data has been gathered, QTS provides a full report to each assessed manager. We then work with each manager one-on-one to:

review and interpret scores
analyze strengths and improvement areas
develop improvement strategies
check-back on progress

SQLS also provides a Feedback andPlanning Guide that accompanies each individual report. This Guide provides instructions for analyzing scores, defines each of the 21 scales, and offers Improvement Ideas for each one.

In addition, SQLS produces an “All Managers” report showing combined scores of the management team on the 21 scales. QTS reviews that with the entire management team, looks for overall trends and helps develop action plans to address those needing improvement.

QTS strongly recommends using the SQLS assessment every 12 months to measure changing perceptions and progress on targeted improvement areas. In expanding organizations, an annual assessment also allows for inclusion of feedback from new staff.

QTS Performance Solutions . 6980 Sterling Road . Harrisburg, PA 17112-8909