Training can provide new knowledge, skills and insights for leaders. However, for leaders to fully incorporate new skills into everyday practice, one-one coaching proves to be a highly effective solution.

QTS one-one coaching may focus on changing behaviors that limit a leader’s job effectiveness or work with others. Or, it may assist with developing existing strengths still further.

In either case, the coach cannot “do something” to the leader to cause change. Instead, the burden for improvement rests on the leader, and is ultimately his/her responsibility.

QTS coaching philosophy
In our view, coaching is a three-way effort.

1. The QTS coach
2. The identified leader
3. That person’s supervisor

The QTS Coach serves the combined role of clarifier, supporter, challenger, improvement strategist, and ‘truth speaker’ to move a leader towards higher performance. Specifically, the coach helps to:

• Identify and clarify coaching goals
• Conduct coaching sessions
• Hold the leader accountable to complete specific “assignments” between sessions
• Assist with evaluating coaching results

The identified leader agrees to accept responsibility for:

• changing his/her own behavior
• trying new job-related behaviors as assigned by the coach
• participating in setting the initial coaching goals, in cooperation with his/her immediate supervisor

The leader’s supervisor agrees to:

• explain/reinforce the importance of coaching to the identified leader
• help formulate coaching goals and ways to measure progress towards the goals
• actively support the ongoing coaching efforts and help assess coaching results through observation back on the job

QTS Performance Solutions . 6980 Sterling Road . Harrisburg, PA 17112-8909

717-652-6013
info@qtsperformancesolution.com

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