We pride ourselves in maintaining long and effective working relationships with our clients, working as partners with them to provide the right mix of services that best address their individual and organizational performance needs.
QTS is an integral part of our company’s growth and success. Prelude is a young company . . . in business only since 1998. The challenge for this IT services company start-up was to take technical IT staff . . . and turn them into customer service-focused professionals.
QTS was retained five years ago to develop a customer service training program tailored to meet our needs. Everyone in the company went through this training and today [it] is part of our new employee orientation.
QTS also developed our Management Development Training, and continues to work with new managers and consultants on day-to-day management issues.
QTS has been instrumental in helping Prelude develop into a customer-service focused company recognized by our clients as an organization that provides exceptional service.
I have maintained a working relationship with QTS for more than 10 years. I have used their services in a variety of situations and found them professional, knowledgeable, flexible and well prepared. QTS routinely provides exceptional service, both when training and consulting. They are experts at designing, delivering and implementing training and organizational development initiatives.
QTS has become a valuable business partner to PMSLIC. . . since 1992. PMSLIC has been very satisfied with Josh’s training/facilitation skills, and his willingness to design custom programs to meet the company’s business needs. We would recommend his services, specifically in . . . teambuilding, performance management and coaching skills.
QTS was able to provide us with invaluable support at a time when we needed it most – when restructuring our own internal training and development function. We felt a comfort level with QTS from day one, as we witnessed their efforts to align with our organizational culture and discover our workforce development needs.
We were impressed with the quality of services provided by QTS and will continue to partner with QTS in the near future because of it.
QTS listens to needs, presents a plan, then delivers a top-notch training program expertly geared to meet everyone’s needs. . . . Sincere in the desire to help and a joy to work with.
Every time I have had the opportunity to partner with QTS, the result has been clearly outstanding. I have worked with them for almost 10 years. Participants have consistently given positive feedback to Josh and to QTS. When I include facilitators in various assignments, Josh is usually my first choice. He has a real talent for developing relationships with the client and I trust him to take the lead on any project. . . Equally at ease with front-line employees and senior executives. QTS has demonstrated advanced skills in [topics including] facilitation, coaching and feedback, creating high performance teams, leadership accountability and in applications with the DiSC behavioral profile.
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