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Feedback from all sides has given departmental managers at a long-standing QTS client the information they need to make specific improvements in their leadership skills – with their peers and direct reports. Using a 360º feedback assessment known as the Service Quality Leadership Survey™ (SQLS), QTS has provided valuable insights to managers at an IT consulting firm over the last three years. Each year, managers get feedback from boss, peers, and direct reports about their performance on 21 different scales (e.g. customer focus, consequence management, trust and respect). The SQLS survey produces two valuable reports:
QTS then provides one-one coaching assistance to each manager to interpret report results, determine targeted improvement areas, and develop a specific plan for addressing each one. Three months later, QTS schedules a follow-up session to assess progress towards the goals and fine-tune action plans. Managers appreciate the ability to track their own development over time, comparing SQLS scores from one year to the next. They also report seeing measurable improvement in the way their departments function because of conscious changes in their own management practices. |
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