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QTS prides itself on building long-term, “partner” relationships with clients. Most of our clients have been working with us for 2-3 years, some for 5-10 years. QTS works hard to earn client confidence and trust in our services, and we believe our “staying power” with clients speaks for itself.
We get to know our clients well.
- Their management team.
- The idiosyncrasies of their industry.
- Their organizational climate.
- The market forces that impact on their business.
- The challenges their employees face on the job.
Frequently, what starts as a one-time assignment grows into a multi-faceted business relationship, focused on performance improvement.
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- An electronics manufacturer that used QTS to instruct “off the shelf” courses ended up using us to create customized coaching skills training for managers, complete with videotapes and Instructor Guides for in-house staff use.
- An IT consulting company used QTS to provide basic customer service skills training for Help Desk employees. Four years later they still use QTS training, management team development, 360 º feedback and coaching services.
- A textile mill that requested basic supervisory skills training from QTS nine years ago subsequently asked us to assist with intact work team consultation. In addition, we developed customized training around the company’s performance review system, and worked with them to improve inter-departmental cooperation.
- A regional telecommunications corporation used QTS, along with one of our affiliated partners, for customized customer-service training. That evolved into subsequent “versions”, including an innovative series of short, mini-modules led by field supervisors.
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