QTS Performance Solutions

		Service Tips

		Service Stories

		Supervisory/Management Training

		Management Team Consulting

		One-One Coaching

		DiSC Behavioral Style Assessments

		360° Feedback

		The QTS Customer Service Philosophy

		Front-Line Staff Training

		Service Leader Training

		"Shopping Services"

		Customer Focus Groups

		360° SQLS Feedback for Leaders

Home




		Overview



		QTS Customized Approach



		QTS Partner Perspective



		QTS Affiliate Network



		Josh Stroup

Josh Stroup has been helping individuals and organizations improve their performance in a wide variety of settings for over 20 years. Josh works extensively with customer service and service management issues, management/supervisory development, plus management consulting and executive coaching.

Josh created QTS Performance Solutions (originally named QualityTraining Services) in 1993. Prior to starting this business, Josh worked in a variety of related positions – training designer/ developer, facilitator, manager and small business owner.

Josh has authored numerous training products still on the market today, as well as developed a wide variety of customized training materials for numerous clients.

Professionally, Josh is active in Central PA Chapter of the American Society for Training and Development. He is a past President, as well as instructor in the Chapter’s Train-the-Trainer program for many years. He holds a BA from the College of Wooster ( Ohio ) and advanced degrees from University of Illinois ( Chicago ) and McCormick Theological Seminary (Chicago).

Josh is certified as a consultant with DiSC Personal Profile™ behavioral assessments and the Service Quality Leadership Survey™ (360º assessment).

He also worked in various capacities for a publisher of training materials and custom course designer. Josh guided publishing operations for four years, developed course materials, provided stand-up training services for custom clients and managed numerous training projects.

Snap Shot 1
For nine months in 2003, Josh served as the part-time, interim coordinator for the newly-created Center for Learning and Leadership Development (CLLD) at Hershey Entertainment and Resorts Company. In that capacity, he assessed the company’s leadership training needs, implemented five new courses, and built the reputation of CLLD as a viable, ongoing entity.

Snap Shot 2
Josh recently co-authored a complete set of training materials, The Service Pro™ , with customer service expert Rick Tate, released nationwide in January 2003 by Human Resource Development Press. He is also the creator of Quick Hit™ Training approach, used by supervisors in the telecommunications industry to train front-line service people.

Snap Shot 3
Before opening QTS Performance Solutions, Josh served as President and part owner of a Harrisburg-based catalog for off-the-shelf training materials, where he was responsible for fiscal management, catalog design/production, product selection, marketing and personnel.

QTS Performance Solutions . 6980 Sterling Road . Harrisburg, PA 17112-8909